The AI voice told me, there were more calls than anticipated and I was in a queue and the wait time was approx 15 minutes.. Almost 2 hours later after we had rolled through loud music and interminable ads telling me how easy it was to carry on transactions with Centrelink a human answered the phone. Our human to human conversation consisted more on establishing my identity than fixing my problem.. that took about a minute. I wonder if anyone has ever died while waiting to be attended to.. probably have, and I actually count this as a plus, the last time I was unceremoniously disconnected because the wait list was full. If this is what we can expect with AI I don’t think we need worry about it taking over, it has to be the most inefficient process I have come across in ages.
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